Each client's business is different, so the things I customize the way I help you to suit your needs. But just to give you some ideas, here are some examples of how I help clients:
Right Hand Virtual Assistance:
- Handling the million administrative details (large or small) involved with your business
- Assisting you with any personal tasks that you'd like to help with (birthday reminders, gift shopping, personal appointments, researching info needed for family matters, etc.)
- If something comes up in your life that you can possibly delegate to me, then I'm happy to help you with it!
Virtual Team Management:
- Managing an international team of people who work on the business (overseeing support people, being a liaison to the technical staff, coordinating schedules, being sure that everything is running fine and if it isn't getting things worked out so that it is)
- Training new staff
- Writing and maintaining procedure manuals to make it easier for new staff to get started
- Making judgement calls about daily decisions with customers and staff based on the interest of my client
- Overseeing membership site operations on a daily basis
- Evaluating business performance: keeping an eagle eye on the overall business, sharing ways to improve efficiency of daily operations, sharing suggestions for improvement
- Keeping my client informed about things that are going on in his business that he really needs to know about, while at the same time quietly taking care of everything else that does not need his attention.
Customer Relations & Education:
- Providing customer service and retention (answering pre-sale, post-sale, and general questions, resolving customer concerns)
- Educating customers and potential customers about my client's product(s)
- Writing educational articles, blog posts, and e-books on my client's field
- On behalf of my client, leading an online community (blog) where customers and potential customers can learn more about my client's niche, ask questions, get answers, share ideas, and interact with each other.
- Managing affiliate system
Marketing:
- Coming up with an online marketing campaign for my client and implementing it
- Writing articles, blog posts, e-books on client's topic
- Putting together weekly newsletters
- Writing and managing client's blog
- Creating and maintaining client's Squidoo lens
- Collaboratively brainstorming new marketing ideas and products with client
Business Development:
- Researching info used in creating new classes, new products, etc.
- Collaboratively brainstorming new marketing ideas and products with client
- Keeping an eye out for opportunities for improvement and expansion
Organization and Creativity
These are just a few examples, but basically I just do whatever I can to help your life and business run more smoothly, and I help you flesh out your dreams and ideas to make your goals a reality. Being intimately involved with your business also puts me in a unique position to suggest further growth opportunities that I notice.
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